Terms of service
Look Chic – Terms & Conditions
Welcome to Look Chic — where beauty meets confidence. By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Look Chic customer.
1. Definitions
Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format used to retain information unchanged (e.g., email confirmation).
2. Applicability
These Terms apply to all purchases made through the Look Chic website. By placing an order, you confirm your acceptance of these Terms. In the event of ambiguity, the interpretation most favorable to the consumer will apply.
3. Our Offer
At Look Chic, we are committed to:
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Showcasing a curated collection of cosmetics, skincare, and beauty essentials with accurate product descriptions and high-quality imagery.
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Providing transparent pricing, including taxes and shipping costs at checkout.
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Keeping up-to-date stock and availability information on our website.
4. Order Process
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Orders are confirmed once full payment is received.
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A confirmation email will be sent upon successful checkout.
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All payments are securely processed via trusted third-party payment gateways.
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Look Chic reserves the right to cancel orders due to suspected fraud, pricing errors, or inventory issues.
5. Right of Withdrawal
You may return eligible items within 14 days of receiving your order. Due to hygiene and safety reasons, certain cosmetic products (such as opened or used makeup and skincare items) may not be eligible for return.
Returned items must be unused, unopened, in their original packaging, and in resalable condition.
6. Returns & Refunds
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Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.
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Items must be returned in their original, unopened, and undamaged condition for refund eligibility.
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Refunds will be issued to your original payment method once approved.
7. Pricing
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All prices are listed in USD (unless otherwise stated).
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Look Chic reserves the right to correct pricing errors at any time.
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International customers are responsible for any applicable duties or taxes.
8. Product Quality & Safety
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Each cosmetic and beauty product undergoes quality control checks before dispatch.
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Product images are displayed as accurately as possible; however, slight variations in shade may occur due to screen settings.
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Report any issues within 14 days of receiving your order.
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Warranty does not cover misuse, allergic reactions due to individual sensitivities, improper storage, or normal wear and tear.
9. Shipping & Delivery
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Orders are shipped to the address provided at checkout.
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Standard delivery may take up to 30 days, depending on the destination.
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You will be notified of any delays or stock issues. If we are unable to deliver, we may offer a substitute product or a full refund.
10. Payments
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Full payment is required at checkout.
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We accept major credit/debit cards, PayPal, and other secure payment methods.
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For payment-related concerns, please contact our support team promptly.
11. Complaints & Customer Support
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Report any issues within 7 days of receiving your order.
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Our support team aims to respond within 14 business days.
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Valid complaints may be resolved through replacement, store credit, or refund.
12. Dispute Resolution
We aim to resolve all disputes fairly and transparently. If necessary, unresolved disputes may be referred to an independent mediator in accordance with applicable consumer protection laws.
13. Force Majeure
Look Chic is not liable for delays or disruptions caused by unforeseen events such as natural disasters, courier delays, regulatory restrictions, or supply chain interruptions.
14. Changes to Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website and becomes effective immediately upon posting.