Refund policy

Look Chic – Return & Refund Policy

At Look Chic, we want every product you receive to feel like the perfect match for your beauty routine. If something isn’t right with your order, we’re here to make it right — with care, simplicity, and fairness.

✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

  • You notify us within this time period

  • The item is unused, unopened, and in its original packaging

  • The item arrived damaged, defective, or incorrect

🚫 Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns for:

  • ❌ Items that have been opened, used, swatched, or altered after delivery

  • ❌ Items damaged due to improper handling after delivery

  • ❌ Custom or made-to-order items (if applicable)

  • ❌ Final sale, clearance, or heavily discounted products

  • ❌ Items marked as non-returnable at checkout

📝 How to Request a Return

To start a return request, please contact our support team with:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the item and packaging (if applicable)

Once reviewed, we’ll guide you through the next steps.

🔄 Return & Refund Process

1) Review & Approval

Our team will assess your request and may ask for additional information if needed.

2) Return Instructions

If approved, we’ll share the return address and shipping instructions.
📦 Return shipping is the customer’s responsibility unless the item was faulty, damaged, or incorrect.

3) Return Address

Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

4) Refund Issuance

Once we receive and approve the returned item, your refund will be processed to your original payment method.
⏳ Please allow 5–7 business days for the refund to appear, depending on your payment provider.

📌 Important Notes

  • All returns must be pre-approved and sent in original condition with original packaging

  • Shipping fees are non-refundable unless the item was incorrect or damaged

  • Returns received in poor condition, or showing signs of use, may be declined

  • Excessive or suspicious return activity may result in account review or return denial

💬 Need Help?

We’re here to support you. Please visit our Contact Us page with any questions or concerns, and our team will ensure your Look Chic experience remains smooth and stress-free.